First BanCorp., the bank holding company for FirstBank Puerto Rico, announced a strategic reorganization aligned with its corporate succession plan aimed at improving operational efficiency, enhancing customer experience, and driving business transformation to align resources for future growth and success.

“We are pleased to announce this reorganization, which reflect our commitment to fostering the continued development of our internal talent and aligns our organizational structure with our strategic goals. We believe that these changes will position us for continued success, driven by a highly energized team committed to responsible growth, delivering for our clients, communities and shareholders,” said Aurelio Alemán, President and CEO of the Corporation.

Retirement of Key Executives

Cassan Pancham, Executive Vice President and Business Group Executive, will retire from his position at the Corporation effective May 15, 2025. As Business Group Executive, Pancham currently oversees the Mortgage and Insurance lines of business and the Eastern Caribbean Region’s commercial business and administration affairs.

Carlos Power, Executive Vice President and Business Group Executive, will retire from his position at the Corporation effective May 2, 2025. As Business Group Executive, Power currently oversees the Unsecured Consumer Lending, Auto, and Leasing lines of business.

“We acknowledge the significant contributions of Cassan and Carlos. Their dedication and leadership over 40 years have been crucial to our success. We extend our gratitude and wish them well in their future endeavors,” said Alemán. “Cassan and Carlos will continue to engage with us in an orderly transition, supporting the Corporation's success.”

New Appointments and Expanded Leadership Roles

In light of these changes, effective April 1st, the Corporation will implement the following new appointments and expand key leadership roles. Some leaders will be designated as Senior Vice President Division Directors (“SVP Division Director”), a new corporate title, reflecting their increased scope and complexity of responsibilities.

Nayda Rivera-Batista, current Executive Vice President and Chief Risk Officer, will be appointed to the newly created position of Executive Vice President and Chief Consumer Officer. In this role, she will lead and oversee the Mortgage, Unsecured Consumer Lending, Auto, Leasing, and Insurance lines of business. This newly created position leverages Rivera’s proven track record of exceptional leadership, people management skills, and strategic vision during her tenure at the Corporation.

In connection with this change, Luzmarie Vélez, Senior Vice President and Mortgage Banking Director, and Alexis Colon, Senior Vice President and Auto Business Director, will be appointed SVP Division Directors reporting directly to Rivera.

Additionally, Rivera will also be appointed Corporate Chief of Staff, where she will continue to oversee the Corporation’s human capital strategic plan, ensuring that the Corporation remains focused on attracting, developing and retaining talent across the Corporation’s regions.

Sara Alvarez, Executive Vice President, General Counsel and Secretary of the Board, will have increased responsibilities at the Corporation, including managing and overseeing Regulatory Compliance and Bank Secrecy Act (BSA) business units, reinforcing the dedication to regulatory adherence. In connection with this change, Carmen Pagan, Senior Vice President and Compliance Director, will be appointed SVP Division Director reporting directly to Alvarez.

Juan Carlos Pavia, Executive Vice President and Chief Credit Officer, will have increased responsibilities, including overseeing the Portfolio Risk Management functions of the Corporation.

Lillian Diaz, Executive Vice President and Business Group Executive, will have increased responsibilities, including overseeing the entire Eastern Caribbean Region (ECR), adding the ECR’s commercial business and administration affairs to her current branch oversight scope.

Myrna Rivera, current Senior Vice President and Enterprise Risk Management and Operational Risk Director, will be appointed SVP Division Director and Chief Risk Officer (CRO), reporting directly to Orlando Berges, Executive Vice President and Chief Financial Officer, and to the Board of Director’s Risk Committee. Myrna’s extensive experience in risk management will be instrumental in navigating the challenges ahead.

Said Ortiz, Senior Vice President and Chief Accounting Officer, will also be appointed SVP Division Director with increased responsibilities, including overseeing Controllership and Financial Credit Risk (CECL) units. Ortiz will continue to report to Berges.