Tamarack Technology has hired Mike Olson as its client success director. Olson is tasked with delivering on the company’s commitment to exceptional client service while helping lessors protect their investments, improve business performance, and provide customers with access to solutions that enhance operations.
In a new position at Tamarack, Olson will play a critical role in ensuring customers’ satisfaction, retention and growth. By collaborating closely with the product and services teams, Olson will align Tamarack's offerings with client needs, maximizing the value of company partnerships. Additionally, he will provide strategic advisory support, helping clients navigate challenges and identify opportunities that enhance their overall experience with Tamarack.
“As our business continues to grow, we’re evolving our approach to engage with clients as true partners,” said Mitch Peterson, executive vice president of operations at Tamarack Technology. “Mike's extensive client-side experience in the equipment finance industry will be invaluable in understanding our clients’ challenges and opportunities. His expertise will help us deliver targeted solutions and develop strategies that drive our clients' success. This partnership approach, centered around joint success and value creation, will ensure that we not only meet our clients' immediate needs but also contribute significantly to their long-term goals.”
Olson brings extensive industry experience and a proven track record in client management and technology implementation. During his 26-year tenure at Wells Fargo, with a decade on the equipment finance team, he held positions of increasing responsibility. In his most recent position as the transformation leader in the Wholesale Banking division (a senior-vice-president level role), Olson led a strategic program focused on creating a streamlined, timely and satisfactory client onboarding experience. Elements of this program included the introduction of a new client onboarding platform used across the enterprise, development of a digital client-facing experience, eSignature enablement, and creation of a proprietary platform and approach to ensure proper authorizations to facilitate transactions in that space.