Northteq, Inc., a provider of Salesforce loan origination solutions, announced a significant shift in its leadership team that has positioned the company to accelerate client success. The new leadership team, majority led by women, has expanded employee benefits and repositioned their product and service teams to better support client implementation and servicing.
Joining Kristian Dolan, Northteq's Chief Executive Officer and founder, are three new members of the company's leadership team. The leadership team changes include Lara Tolland, previously Director of Professional Services, promoted to Director of Product. In her new role Tolland will be responsible for the strategic direction of the company’s product offerings. Drawing on Northteq’s deep understanding of the needs of their client’s customer, Tolland will lead the product team with a focus on creating solutions that deliver major, positive business impacts for the evolving needs of equipment finance lenders.
Katy Chan, formerly Senior Project Manager, has been promoted to Director of Professional Services. With extensive experience managing large-scale technical implementations, her expertise will be instrumental in ensuring successful project outcomes for Northteq’s clients. Additionally, Melissa Capps, Human Resources Manager, officially joined the leadership team after contributing as a key member over the past year. Capps will continue her focus on fostering an inclusive culture while recruiting and retaining top talent from the tech and equipment finance industries.
"We're proud to have 42 percent of our staff and 75 percent of our leadership team made up of women. As a fintech company, we strongly support creating gender diversity in industries that have traditionally been male-dominated. We’re excited to champion women in leadership roles in the equipment finance and tech industries,” said Chan.
Northteq's new leadership team has implemented several changes to better support their clients' needs. The product and service teams have been repositioned to better align with client implementation and servicing needs. As part of this realignment, Northteq has rebranded its support organization to Ongoing Customer Success (OCS), with a renewed focus on delivering an exceptional customer experience to their clients. With faster turnaround times and improved visibility into their cases, clients can expect a more efficient and transparent support process.
Another key initiative is the expansion of employee benefits to better support employees, which includes an Employee Stock Ownership Plan (ESOP), enhanced health insurance coverage, borderless employment with VISA sponsorship if needed, employee wellness programs, monthly employee recognition, and tuition reimbursement. Northteq's leadership team is confident these changes will benefit both employees and clients, leading to ongoing success for all.
“We believe that diversity cultivates collaboration and innovation and we’re thrilled to have already received positive feedback from employees who recognize our commitment to creating a workplace that is inclusive and empowering,” said Dolan. “Our leadership team is in lockstep and couldn’t be more optimistic for the year ahead.”