Orion First has begun servicing contracts for Conserv Capital.

Nashville, TN-based Conserv established itself in 2015 as a premier lender to contractors and haulers for heavy equipment in the Southeast. Today, it has more than 1,500 pieces of equipment with over 750 customers in 30 states. The company is shifting away from servicing its contracts in-house using a major industry-leading software solution in favor of a third-party servicing partnership with Orion.

“I could go into how they reduce costs, increase productivity and enable expansion, and that would all be true,” said Trey Miller, Chief Operating Officer of Conserv. “But at the end of the day, we went with Orion because they are great people who are great at what they do.”

Orion is a leader in commercial finance and has been instrumental in helping growing lenders make the switch from in-house to third-party servicing operations in order to scale while saving back-office costs, offering better customer experiences and deeper business analytics.

Miller was strategic. “When I was first approached about using a third-party servicing partner, I thought my colleagues had gone mad. I understood the advantages that came along with it, but we were talking about one of the few things companies in our space can control: the customer experience. After getting to know the team at Orion, I realized we would be doing our customers a disservice by not giving them the Orion experience.”

“We’re thrilled to have Conserv as a partner,” said Orion President Quentin Cote. “The servicing landscape is evolving and increasingly demanding. Because Orion is focused on investing in the borrower experience and data analytics, Conserv can focus its investments on building the best portfolio possible.”